At Mazoe.co.uk, we strive to ensure our customers are 100% satisfied with their purchases. If for any reason you are not happy with your order, please review our return policy below:

1. Returns Eligibility

• You may return unopened and unused items within 14 days of delivery for a full refund.
• To be eligible for a return, the item must be in the same condition that you received it – unopened, unused, and in its original packaging.
• Perishable goods (such as juices or any food and drink items) are not eligible for return once opened unless they are defective or damaged upon arrival.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item:

• Please email us at [email protected] within 48 hours of receiving your order.
• Include your order number and photos of the item(s).
• We will arrange a replacement or refund at no extra cost to you.

3. How to Initiate a Return

• To start a return, email us at [email protected] with your order number and reason for return.
• We will send you the return address and instructions.
• You will be responsible for the return shipping costs unless the item was defective or sent in error.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days to your original method of payment.

5. Non-Returnable Items

We do not accept returns for:

• Opened or used food and beverage items
• Gift cards
• Sale or clearance items (unless faulty)

If you have any questions, feel free to reach out to our customer support team at [email protected] or call us on +44 20 3769 6280.

Thank you for shopping with us!